SHIPPING
★ Your jewelry will be ready within 10-14 business days from the time of purchase.
★ Custom orders including 3D modeling design may take longer and are based on your response and approval.
★ Shipping is free of charge with every purchase.
★ We ship with FedEx express door-to-door.
★ All shippings are insured to the value of the jewelry and require your phone number and signature upon delivery.
★ Domestic (ISRAEL) shipping takes 2-3 days and is delivered to your door.
★ International shipping takes 2-5 days to most destinations and is delivered to your door.
★ The package will be delivered by hand and will need to be signed for by an adult.
★ In case a package returns to sender due to a decline to release from customs – buyers are responsible for any charges, fees & duties that may apply on return.
CUSTOMS & LOCAL TAX
★ Customs and import taxes - Buyers are responsible for any customs and import taxes that may apply. We will not be responsible for delays due to customs.
★ We charge VAT from customers in Israel.
★ Outside of Israel, you will be charged your local tax at checkout, according to the laws of your country of residence.
★ Customers from the US, UK, Europe, and Canada: there is a free trade agreement between your country of residence and Israel and you will not be charged with Customs.
RETURNS & EXCHANGES
★ We are proud of our quality handmade jewelry, and we pay special attention to examining each piece before shipping.
★ If there is ever a problem with your jewelry or you require other services you are welcome to contact us.
★ If you would like to return or exchange your jewelry, please contact us within 3 days of delivery and Ship the item back within 7 days of delivery.
★ Please note that you will be responsible for shipping costs for returning your item.
★ Custom orders and sale items are not eligible for return or exchange.
★ If you would like to exchange one item for another, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
★ Your jewelry can be mailed back to our office for evaluation – please contact us before shipping to learn the safest way to ship.
★ To start a return, you can contact us at galiwarshai@gmail.com or call us at +972507242220.
★ Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Once inspected, should charges apply, you will be notified before any work is done to service your jewelry.
★ The warranty does not apply to fractures or scratched jewelry, lost diamonds or gemstones, and does not cover damage as a result of abuse, misuse, loss, or theft.
★ In the case of a misplaced diamond, we will be glad to reset it. Stones up to 0.05CT will be reset free of charge.
★ We are happy to resize your ring free of charge.
★ We will not be responsible for work or damage done to the jewelry by another jeweler.
REFUNDS
★ To be eligible for a refund, your item must be unused and in the same condition that you received it
★ We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
★ If approved, you’ll be automatically refunded to your original payment method.
★ Please remember it can take time for your bank or credit card company to process and post the refund.
INSURANCE
★ Our insurance covers the shipping of the item to your door. Once you sign for it, you are responsible for insuring it.
★ We highly recommend getting insurance for your diamond jewelry. Insurance is necessary to protect your financial investment if something gets lost, stolen, or damaged.
It can be included in your homeowner's or renter's insurance.
★ Find your jewelry insurance appraisal in the jewelry certificate attached to your jewelry.
★ Have your jewelry reappraised every 5 years or so, as the value will likely increase, and you want your insurance to cover it accurately.
SIZING
★ Every piece of jewelry is made to order to the ring size/ length you need.
★ Please take the time to make sure you choose the correct size.
★ For more info about how to measure your finger or neck, please go to the size guide.
★ If you are still not sure which size to choose, please contact us and we will be happy to offer our best advice.
★ We are happy to resize your ring free of charge.
★ We offer one sizing loop to each necklace or bracelet for free. Just let us know what length you would like the loop to be at.
PACKAGING
★ Jewelry certificate & insurance appraisal is included with every order.
★ Your jewelry will be placed in a luxurious black velvet gift box.
★ You can request a personal greeting card to be added to your jewelry, with your personal message. Write to us your gift message and we will print and add it to your package.
★ Your jewelry box along with your certificate will be wrapped in a shipping box 8*4*2.75 inches.
CUSTOMER SERVICE
★ We do our best to answer your messages as soon as possible.
★ Please be aware of the time difference between Israel and your country, and note that Friday & Saturday are weekend days in Israel. If it is nighttime or the weekend on our end, we will get back to you on the following morning, or on Sunday.
SECURITY & PRIVACY
★ The security of your personal information is important to us. To protect your personal information, we take every precaution and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.